The hotel is located directly on the shore of Lake Achen, Tyrol's largest lake, and it is surrounded by the majestic Karwendel Mountains. Pertisau is some 200 m away and is home to bars and shops. The closest ski run is also nearby and there is a bus stop right in front of the hotel. Innsbruck is some 50 km away.

The hotel was built in 1906. A pleasant ambience awaits guests in 83 non-smoking rooms, including 5 junior suites, 10 suites, 7 apartments and 5 single rooms. The friendly staff at the reception desk are happy to answer any questions. A safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 2 lifts. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a childcare service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine. Lectures, presentations and meetings can be held in one of the 3 conference rooms.