The hotel is located on Holbox Island, extremely close to the beach and just 2 minutes from the Plaza Principal and the town centre, with its various shopping amenities, bars and restaurants. Cancun International Airport is approximately 4 km from the hotel building.

20 junior suites, 16 suites, 20 single rooms and 20 double rooms are available. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service.