The hotel is located in Taksim, where history and different cultures stand side by side. It enjoys an excellent location, close to congress valley and various business centres, as well as landmarks such as the Galata Tower, Hagia Sophia and Topkapi Palace. It is easy to access the area's modern shopping malls via the metro station beside the hotel.

The hotel welcomes guests in a 10-storey building with 2 lifts and 181 non-smoking rooms. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hotel doctor and a hotel shuttle bus. 8 conference rooms are available for lectures, presentations and meetings.