The hotel lies in the eastern part of Crete, only a ten-minute walk from the town centre of Agios Nikolaos and a 45-minute drive from the airport of Heraklion.

The hotel has 129 rooms. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities at the hotel include a baggage storage service. Wireless internet access (no extra charge) allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a TV room and a library. Parking spaces are available to guests travelling by car. Other services include a babysitting service (on request and for a fee), a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a coin-operated laundry, a page service and a hotel doctor. A conference area (business centre) with a projector, a fax machine, a flip chart and pens and a photocopier is available. Those who don't want to neglect day-to-day business can make use of the secretarial service. A conference room is available for conferences, lectures and meetings.