The hotel is situated in the rural village of La Aldea de San Nicolás, one of the most beautiful and unspoilt parts of Gran Canaria. The hotel is nestled between four national parks: Roque Nublo, Tamadaba, Inagua and Güi-Güi. It is only five minutes away from beaches that have been maintained in their natural state. Restaurants, bars, nightlife, links to public transport and shopping opportunities can all be found in the immediate vicinity.

21 suites and 6 double rooms are located on 3 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. A cloakroom, baggage storage service, safe and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.