The hotel enjoys a superb location in Las Palmas, the capital of Gran Canaria, just 20 m from Las Canteras Beach and 10 minutes from one of the largest shopping centres in the city. There is a bus stop just a few metres from the hotel with regular lines and the tourist bus Las Palmas Guagua. The bus provides a useful tour around the city, pointing out the various highlights along the way. The Alfredo Kraus Auditorium convention centre is located less than 5 km away.

The hotel has 10 single rooms and 57 double rooms, which are located on 7 storeys and are reachable by lift. English- and German-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a cloakroom, baggage storage service, safe, currency exchange service and drinks machine ensure a comfortable stay. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A fax machine is available for guests' business needs.