The hotel is located in the heart of the city, 200 m from Santa Catalina Square and only 50 m from Las Canteras beach. The Puerto de la Luz harbour can be reached in only about 10 minutes on foot, as can the El Muelle shopping centre, where guests can find all sorts of shops and boutiques. The Santa Catalina bus station is approximately 600 m away.

The hotel welcomes guests in an 8-storey building with a lift and 48 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.