The hotel is located in the historic Old Town district of Realejo Bajo, the city nucleus of great artistic and historical importance, along the Barranco de Godinez, in a quiet area. The Los Realejos city centre area is around 500 m away. Restaurants can be found around 10 minutes' walk from the hotel, shopping can be found around 1 km away in San Agustin, or roughly 5 km away in la Orotava, while nightlife options are roughly 4 km away. El Socorro Beach is around 1 km away and the Barranco Ruiz forest is some 2 km from the hotel. The Mirador de San Pedro lookout is about 1 km away and the Mirador de la Corona is roughly 8 km, or 15 minutes' drive away. Guests will find the Barranco Ruiz recreation area around 2 km away and the Chananajija recreation area roughly 10 km away. Public transport is located directly in front of the hotel; the Puerto de la Cruz bus station is around 4 km away; Tenerife North Airport is roughly 27 km from the hotel and Tenerife South Airport is some 100 km away.

The hotel was built in 1800. Guests have a choice of 19 non-smoking rooms, including 3 junior suites and 15 double rooms, located in two 2-storey buildings with lifts. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services include a babysitting service, a childcare service, a car hire service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.