This hotel lies only 200 m from the sea and close to a banana plantation, in the picturesque village of Los Silos, in the extreme northwest of Tenerife. Los Silos is located in the region of Isla Baja which is an area of unspoilt countryside and where natural customs have been preserved. The nearest links to the public transport network are just 500 m from the hotel and the beach is at San Marco Icod, only a 10-minute drive away.

Guests have a choice of 49 rooms, including 14 suites and 34 double rooms, located in two 2-storey buildings with lifts. English- and German-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available.