The hotel enjoys an ideal location on the corner of Fifth Avenue and 55th Street. It is convenient for all major corporations, designer shops, museums and major attractions, including Central Park and the Rockefeller Centre. Guests will find the nearest metro station just about a 5-minute walk away and it is approximately 15 minutes' walk to Times Square and 20 minutes' walk to the Empire State Building. The Port Authority bus station is some 30 minutes away on foot and Penn Station is about a 15-minute drive. La Guardia Airport is located some 13 km and John F. Kennedy International Airport 24 km from the hotel.

The hotel was built in 1905. 15 junior suites, 54 suites, 222 single rooms and 13 double rooms are located on 23 storeys and can be reached by 3 lifts. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 5 conference rooms.