This hotel is situated directly opposite the entrance of Universal Orlando. An abundance of shops, restaurants, bars and entertainment venues are a few minutes' walk away. The hotel is well situated for the public transport network (150 m away). The city of Kissimmee lies about 20 km from the hotel. From the hotel, guests are able to make use of the free of charge shuttle bus service going to the SeaWorld, Universal Orlando, Wet n Wild and Aquatica.

The hotel has 742 non-smoking rooms and 19 suites, which are located on 10 storeys and are reachable by lift. The reception desk is open round the clock. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Guests can also use the bicycle storage facilities. Complimentary newspapers are available. A business centre with fax machine and projector is available.