This hotel is ideally situated in the heart of the island's capital town, directly on the Paseo Mallorca. Galeria Jaime III shopping centre, which offers scores of shopping and entertainment venues, is within paces of the hotel. In addition, the harbour and the old town are both located in the vicinity and opposite the hotel there is a beautiful park as well as the Es Baluard museum. It is a mere 4 km to the long sandy beach, 7 km to the nearest golf course and the airport is approximately 8 km away. Public transport departs from stops directly in front of the hotel.

180 non-smoking rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service (for a fee). A business centre with fax machine and projector is available.