The bungalow complex lies in the outskirts of Playa Blanca fishing town. The town centre with numerous shopping and entertainment venues is only 1.6 km away. Playa Flamingo sandy beach and the beach promenade are only 600 m away.

The hotel has a lift and features 400 rooms, including 196 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a safe, a currency exchange service and a drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, medical assistance and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area.