This hotel, surrounded by a pine forest, is located near the Balneario 4 exit, on the road from Playa de Palma to El Arenal, in a peaceful side street. It is approximately 300 m from the kilometre-long fine sand beach and the centre is also within walking distance (1 km). Links to the public transport network lie a stone's throw from the hotel (200 m) and offer a convenient service in order to reach Palma.

The hotel has 458 non-smoking rooms, including 24 single rooms and 217 double rooms, which are located on 10 storeys and are reachable by 2 lifts. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. A fax machine is available for guests' business needs.