This hotel is located nearby one of the most charming towns of the Mexican Caribbean, Playa del Carmen, and lies adjacent to the famous beaches of Playacar, renowned for their spectacular white sand and crystal clear waters. The nearby town is an ideal place for relaxing and shopping, where guests will also find links to the public transport network. The hotel is additionally only an hour from Cancún airport.

Guests have a choice of 96 single rooms and 283 double rooms located in two 2-storey buildings with lifts. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus.