The hotel is located in Portals, 200 m from a sandy beach. The closest cities are Andratx (20 km) and Palma de Mallorca (8 km). The hotel lies also within easy reach of taxi stands, city centre, supermarkets, tourist information, bus stops, bars and restaurants. Accessible from the property: Marineland (1 km), PMI airport (23 km), Western Water Park (8 km) and Katmandu (8 km).

The hotel welcomes guests in a 7-storey building with 4 lifts and 188 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service and a currency exchange service ensure a comfortable stay. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Everyday necessities can be purchased at the supermarket. Children can enjoy the playground. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.