The hotel is located in the tourist resort of Puerto de la Cruz, 200 m from the nearest beach. Shops, boutiques, bars and restaurants are to be found in the vicinity. There is a bus station to be found around 200 m away.

The hotel welcomes guests in a 5-storey building with a lift and 68 non-smoking rooms. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service and a hairdresser.