This beach hotel lies in the leisure district of Puerto Plata, close to the sandy Cofresi Beach. The centre of Puerto Plata is around a 10-minute drive away and guests will find Ocean World only a 5-minute walk from the hotel. The transfer time to Puerto Plata airport is about 25 minutes.

237 non-smoking rooms are available to guests in a 3-storey main building and an auxiliary building. The reception desk is open round the clock. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the holiday village feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well.