Ideally located on the coast of the Pacific in Bahía de Banderas, one of the largest bays in the world, the resort is just 20 min from the airport and 5 min from the city centre.

The hotel has a lift and features 337 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a hotel doctor. The business centre is on hand for guests' business requirements and provides a photocopier.