This hotel is located in Santiago city, about 5 minutes from Cibao International Airport. It is about 9 km from the centre of the city, on Avenue Duarte. Restaurants, bars, nightlife and shopping opportunities can all be found about 10 minutes away on public transport, while Salto Baiguate, Ocean World and Jarabacoa are all about 45 minutes away.

The hotel has 138 rooms, which are located on 5 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a car hire service, a transfer service, room service and a laundry service. A business centre with fax machine and photocopier is available.