The hotel is located in a privileged position in the centre of the beautiful city of Rethymno, Crete Island, just 300 metres from the beach. Guests can access every spot in the city in just a few minutes, without the need to use any form of transport.

The hotel welcomes guests in a 5-storey building with a lift and 75 non-smoking rooms. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Other services include a babysitting service, a car hire service, medical assistance, room service, a laundry service and a hotel doctor. Active guests can make use of the bicycle hire service to explore the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.