Quietly situated at the heart of the old town of Rethymnon, the hotel is close to the Venetian harbour and the Castle of Fortezza. A selection of shops, restaurants, nightclubs and bars as well as the tourist centre and the sea are to be found in the vicinity. Links to the public transport network can be found within 1 km of the hotel. The town of Preveli is around a 40-minute car journey from the hotel. Souda airport is located around 60 km from the hotel, whilst Kazantzakis airport is roughly 80 km away.

The hotel has 21 non-smoking rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. A fax machine is available for guests' business needs.