This hotel is located directly in the tourist centre, in the Playa Serena area of the resort. It is separated from the wide sandy beach by just a promenade. The surrounding area is littered with scores of restaurants, lively bars and shops. There is also a connection to the public transport network in the immediate vicinity as well as a golf course.

Units include 36 junior suites, a suite, 18 apartments, 59 studios, 56 single rooms and 165 double rooms located in a 7-storey main building and a 3-storey auxiliary building. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a childcare service, room service, a laundry service and a hairdresser. Bicycle storage is available to guests. There is a bike hire service as well.