This hotel is ideally situated in the heart of the capital city of Santa Cruz. It is surrounded by the major shopping areas and lies just a few minutes away from the exhibition site, the port area and the sea and Tenerife's auditorium. This privileged location, along with the convenience of the surrounding pedestrianised streets, enables guests to enjoy and make the most of their stay, as everything is close by. This establishment is just 15 min from Tenerife North Airport and 45 min from Tenerife South Airport.

The hotel has 5 single rooms and 59 double rooms, which are located on 6 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a car hire service, medical assistance, room service (for a fee), an alarm call service and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.