The resort is located in Bali Barat National Park, about a 3.5-hour drive from Denpasar and Bali International Airport, and around 1.5 hours by car from Singaraja on the north coast of Bali. The resort is nestled on a protective peninsula, about a 20-minute boat ride from the main public area. It is located amidst the lush tropical jungle and enjoys spectacular views of the clear blue ocean of the Java Sea.

The reception desk is open round the clock. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The bungalow complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. The grounds of the complex feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.