The hotel is situated in the Gulf of Agia Pelagia, 25 km west of Heraklion International Airport, 20 km from Heraklion city centre and just 150 m from the sandy beach of Agia Pelagia.

A pleasant ambience awaits guests in 95 non-smoking rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Valuables can be securely locked in the safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car (no extra charge). Other services include a car hire service, medical assistance, a laundry service, a hotel doctor and a hotel shuttle bus. A fax machine is on hand for guests' business and communication needs.