Located in Olhos de Água, the hotel is only 15 minutes' walk from Praia da Falesia Beach, a splendid 8 km-long beach, and 8 km from Albufeira, with its shops, restaurants and bars. Links to the public transport network are around 500 m away and Faro Airport is situated at a distance of approximately 35 km.

Guests have a choice of 500 non-smoking rooms located in a 7-storey main building and a 3-storey auxiliary building. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.