This luxury hotel is located on the southwest coast of the island of Tenerife, in the town of Alcalá, Guía de Isora, within 5 minutes of Los Gigantes on the seafront. It is only 60 minutes from the capital of the island, Santa Cruz and only 40 minutes from National Park of Las Cañadas del Teide, where the highest peak in Spain, at a height of 3,718 m, is located. A particular highlight of the area is its eternal spring-like climate, with average annual temperatures of 21ºC. The hotel is also only 35 minutes from Tenerife South Airport.

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a page service. Active guests can make use of the bicycle hire service to explore the surrounding area.