The hotel is located in the heart of the Old Town on a quiet side street, a few steps from the historic Dam Square, Amsterdam's central square, where the Royal Palace and the New Church are located. The central station is about 5 minutes' walk and there are shops and nightlife options all around the hotel, despite its quiet location.

The reception desk is open round the clock. A baggage storage service, a safe and a drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a transfer service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.