The property stands majestically among the many fine buildings that make up Bangkok's colourful skyline, with its golden crown gleaming brighter and taller than the others. Bangkok's finest hotel is located on the corner of Silom Road and Charoen Krung Road and can be accessed by the expressway as well as the Sky train station nearby. Just a 10-minute walk away is the historic Chao Phraya River where shuttle ferries offer regular sailings allowing guests to access a whole spectrum of activities along the riverside. The centre can be reached in around 10 minutes by car. Don Mueang International Airport and Suvarnabhumi International Airport are some 27 km and 36 km away respectively.

The hotel welcomes guests in a 67-storey building with 6 lifts and 357 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a hotel doctor and a hotel shuttle bus. A business centre with fax machine and projector is available.