The hotel is located in the corporate and shopping centre of Bangkok, next to Sra Prathum Palace and near the MBK shopping centre, Siam Paragon, Siam Square and the Central World shopping complex. It is surrounded by some of Bangkok's best retail, commercial and entertainment facilities and is 100 m from the Ratchathewi BTS skytrain station. Don Mueang International Airport is located approximately 25 km from the hotel, while Suvarnabhumi Airport is about 35 km away.

The hotel has a lift and features 154 non-smoking rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.