The hotel occupies a marvellous location on a hillside in the Rincon de Loix district of Benidorm. Links to the public transport network are 10 m away and a diverse selection of shops, restaurants and bars are to be found a mere 500 m from the hotel. It is just 750 m to the Playa de Levante and the nearest golf course lies at a distance of around 10 km. The hotel's location makes it unsuitable for those with limited mobility.

8 junior suites and 290 double rooms are located on 10 storeys and can be reached by 3 lifts. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a childcare service, a car hire service, room service, an alarm call service, a laundry service and a hairdresser. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.