Europe's largest convention and entertainment hotel complex is located in the Neukölln district of Berlin. Many public transport links may also be found in the surrounding area, such as the city train from Sonnenallee and the bus from Ziegrastrasse. The numerous sightseeing attractions of Berlin are all, naturally, within easy reach.

Guests have a choice of 1121 rooms, including 18 junior suites, 63 suites and 1028 double rooms, located in a 17-storey main building and a 13-storey auxiliary building. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a transfer service, translation services, room service, a laundry service, a hairdresser, a page service and a hotel shuttle bus. Cyclists can make use of the bicycle storage area for no extra charge and hire service. A business centre with projector, fax machine and photocopier is available. Events such as conferences, symposia, lectures etc., but also simple day-to-day business, can easily be arranged with the help of the secretarial service and the conference service.