The hotel is ideally located on famous Friedrichstrasse, right in the centre of Berlin, a few minutes from the prestigious shopping area and near the main sights of the German capital. There are a number of sights nearby, including the KaDeWe shopping complex and the Museumsinsel. The hotel is perfectly connected with the airports by car as well as by train. The S-Bahn station Friedrichstrasse, located right next to the hotel, connects to Schönefeld Airport in less than 30 minutes. Tegel Airport is about 23 km away.

The hotel has 221 rooms, including 8 junior suites and 198 double rooms, which are located on 9 storeys and are reachable by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Services such as a cloakroom, a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include a babysitting service, a childcare service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available. 9 conference rooms are available for lectures, presentations and meetings.