Alexanderplatz is located at the meeting point of Berlin's trendiest districts of Prenzlauer Berg, Mitte and Friedrichshain, and is itself a highlight for all architecture enthusiasts. The area is full of boutiques, restaurants, bars and clubs. The hotel, only a few minutes' walk from Alexanderplatz, is an ideal base, from which to explore the nightlife, while the quiet location at Friedrichshain Park provides a calm retreat from the hustle and bustle of the city.

The hotel welcomes guests in a 6-storey building with a lift and 346 non-smoking rooms. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the car park for a fee. Further services include medical assistance, room service (for a fee), an alarm call service, a laundry service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A business centre with fax machine and projector is available.