The hotel is located in the heart of the German capital, directly at Friedrichstrasse and the River Spree and within walking distance of all the major attractions. The bus and train station is around 100 m away.

The friendly staff at the reception desk are happy to answer any questions. Services include a baggage storage service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, room service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. Daily newspapers will keep you informed. A projector is available for guests' business needs.