The hotel is located in the Moa Bogen Mall in the Tiergarten district of Berlin. Birkenstraße underground station is 200 m away. The hotel is only 2 underground stops from Berlin Zoo and 3 stops from the Kurfürstendamm shopping street. Hauptbahnhof station is about 3 km away.

The hotel was modernised in 2022. 336 rooms, including 8 junior suites, 10 suites, 21 single rooms and 268 double rooms, are located on 4 storeys and can be reached by lift. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Parking spaces are available to guests travelling by car (for a fee). Other services include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a hairdresser. Cyclists can make use of the bicycle storage area and hire service (for a fee). A business centre with projector and a flip chart and pens is available. Larger events can be organised with the help of the conference service.