This hotel is located in the tourist centre of Berlin, just a stone's throw from the Brandenburg Gate, Potsdamer Platz, the Abgeordnetenhaus (House of Representatives) and Friedrichstraße. Alexanderplatz is 2 km away and it is around 9 km to the congress centre. The nearest links to the public transport network are 300 m away (Stadtmitte U-Bahn station).

The hotel has a lift and features 392 rooms, including 20 single rooms and 104 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.