In the historical heart of the city: an outstanding location next to the legendary Alexanderplatz, adjacent to the 368-m TV-Tower and close to the business and governmental district, as well as Unter den Linden and Friedrichstrasse boulevards. Within short walking distance guests will find numerous sights such as Sealife, Nicolai Quarter, Hackesche Höfe, Museum Island and Brandenburg Gate. In addition, the hotel has excellent access to all public transportation (within 2 minutes' walk), and also provides parking facilities. Situated next to the hotel is the 'bcc' Berlin Congress Centre, which is within 2 minutes' walk and easy accessible from the hotel.

The hotel has 23 suites, 92 single rooms and 897 double rooms, which are located on 39 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, room service, a laundry service and a coin-operated laundry. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a projector.