This hotel lies by the River Spree, near the Berlin Dom in the district of Mitte. The museum island, Berlin town hall, Alexanderplatz and the Unter den Linden boulevard are only minutes from the hotel. The nearest city train station, Hackescher Markt, is only 100 metres away and the Sea Life centre is right next to the hotel.

427 rooms, including 21 junior suites and 405 double rooms, are located on 8 storeys and can be reached by 6 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and photocopier is available. Larger events can be organised with the help of the conference service. 15 conference rooms are available for lectures, presentations and meetings.