The hotel was formerly the 1930s post office Postpalais, and is conveniently situated in the heart of Berlin. The city’s main train station is within a 10-minute walk and Berlin-Brandenburg International Airport is just 20 km away. Nearby are numerous points of interest, including Checkpoint Charlie and the Brandenburg Gate.

The hotel has 256 non-smoking rooms, which are located on 5 storeys and are reachable by 3 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a car hire service, medical assistance, room service (for a fee), a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine. 7 conference rooms are available for lectures, presentations and meetings.