This deluxe hotel is located in the eastern part of the German capital near the historical Alexanderplatz square, one of Germany's most monumental city squares. The hotel is quickly and easily reached, with metropolitan railway, tram and bus stops nearby. All of Berlin's sights and places of interest are less than 30 minutes away. The direct commuter rail connection to the Messe Berlin fairgrounds makes a visit to an exhibition or trade show a comfortable experience without having to look for a place to park or deal with the city traffic. Tegel Airport is approximately 16 km from the hotel and Schoenefeld Airport is about 25 km away.

The hotel has 557 rooms, including single rooms, which are located on 10 storeys and are reachable by lift. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Additional amenities include a newspaper stand and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.