The hotel is located in the sleek Citystars shopping and entertainment complex in Heliopolis, 20 km from Cairo city centre. It is only a 10-minute drive to major trade events at Cairo International Conference Centre. Cairo International Airport is approximately 10 km away from the hotel.

The property includes 4 villas/houses as well as 779 rooms, including 15 junior suites, 53 suites, 175 apartments, 88 studios, 278 single rooms and 136 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The apartment hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage (no extra charge) and a car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.