The hotel is situated on Boulevard Kukulkan, offering a privileged location in Punta Cancún, which allows guests to enjoy a beautiful view over the sea. The bus stop is roughly 200 m away. The hotel is located 5 minutes from the most important area of nightclubs, restaurants and shopping centres, only 15 minutes from the centre of Cancún and 25 minutes from the airport.

178 rooms are located on 5 storeys and can be reached by 2 lifts. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, translation services, room service (for a fee), an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.