This hotel enjoys a beautiful location in the Mexican city of Cancún with its many shops and entertainment venues, and the centre is around 40 minutes away on foot. A bus station is 25 minutes away by car, and it is some 20 km to Cancún airport.

The resort has 300 rooms, which are located on 7 storeys and are reachable by 3 lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. 3 conference rooms are available for lectures, presentations and meetings.