The hotel is located in the hotel zone, only 15 minutes from major shopping centres offering craft shops, food areas, entertainment and more. It is just 20 minutes from central Cancún. The beach is 1 minute away and the site of Ruinas del Rey is around 10 minutes by car or public transport from the hotel. Bars and clubs are located some 20 minutes' drive away. It is just 10 minutes to Cancún International Airport.

87 single rooms and 113 double rooms are located on 5 storeys and can be reached by 3 lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The holiday village has a range of facilities for guests with disabilities. There are a number of shops, including a souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hairdresser.