This hotel is situated at the top of the Yucatán peninsular directly on the hotel's own white sandy beach. Shopping facilities and restaurants can be reached within 50 m, whilst bars and clubs can be reached within 10 minutes on foot.

30 suites, 124 single rooms and 157 double rooms are available to guests in a 6-storey main building and 2 auxiliary buildings. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well.