The resort is located in the heart of Cancún's famous hotel zone on the best beach in the city. It is only fifteen minutes away from the downtown area and 20 minutes from Cancún International Airport. It is also close to the best shopping malls, restaurants and nightlife this city has to offer.

The resort has a lift and features 285 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.