This hotel has an unbeatable location in the heart of the hotel zone, close to the lagoon, large shopping centres, leisure centres, restaurants, nightclubs, and the convention centre. There are links to the public transport network in the immediate vicinity and the beach is a 5-minute drive. The centre of Cancún is a 15-minute drive, Xcaret is approximately 50 minutes by car, and Playa del Carmen is 45 minutes' drive.

25 junior suites, 7 suites and 4 single rooms are available to guests. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, an alarm call service and a laundry service. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.