This hotel is situated at the heart of the hotel zone, with a view of the Caribbean and the white sandy beaches. Guests will reach restaurants and links to the public transport network in about 200 m. Isla Mujeres is within 40 minutes by public transport and Playa del Carmen can be reached by car in approximately 45 minutes. Xcaret is 1 hour away and the tourist centre of Tulum is around 1.5 hours from the hotel. Guests will find Cancún international airport around 20 km away.

680 non-smoking rooms are available to guests in a 7-storey main building and an 8-storey auxiliary building. At this resort, which includes a lift, guests are warmly welcomed by the English-speaking staff. The reception desk in the lobby is staffed round the clock. Amenities available at the resort include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.